Emergency Rental Assistance Program provides GCWW utility bill assistance for City of Cincinnati Tenants

Greater Cincinnati Water Works (GCWW) continues offering an Emergency Rental Assistance (ERA) program for tenants. This program provides funds for GCWW utility assistance for eligible tenants residing in the City of Cincinnati.

The funds will pay water, sewer, and stormwater charges. Any accrued charges during March 2020 or after (the start of the pandemic) are eligible to be paid with these funds.

Tenants must qualify by completing an online application and certifying that their household income is at or below 80% of Area Median Income (AMI).

If eligible customers have balances prior to March 2020, those charges will not be paid with these funds. However, customers can enroll in a flexible payment plan through the PromisePay Portal. Customers can visit the PromisePay Portal for details about the program and how to enroll. Customers who have paid their accounts and/or have an active payment plan on their GCWW account(s) and keep up with their current charges will be removed from the delinquency/shutoff process.

At this time, the delinquency/shutoff process will resume on April 4, 2022.

Tenants residing in the City of Cincinnati can apply online for this assistance. Alternatively, renters can call 513.591.7700 to receive assistance from the call center to complete an application.

Renters not residing in Cincinnati city limits but living in Hamilton County Ohio are eligible for a utility assistance program through Hamilton County Job and Family Services, which is more fully described on their website.