JFS Consumers Getting Speedier Service
The most recent round of state statistics on county processing times show Hamilton County led all metropolitan counties in processing February food stamp applications, with an 86% timeliness rate.
As you will recall, we had trouble processing new applications and re-applications this summer due to growing caseloads, changes in state policy and budget constraints. We told you we would put a plan in place that would get us back to acceptable levels. The new statistics show the plan has worked.
We not only led large counties in processing all food stamp applications, we led in processing new applications, in processing applications where there had been a break in eligibility and in processing expedited Medicaid applications. We also continue to be a leader in work-participation rates for our Ohio Works First recipients.
I am proud my staff has invested so much effort into getting better. We were faced with a challenge and we worked hard toward a solution. We appreciate the community’s patience with us.
This is a good lesson. We have had many challenges across our organization lately. This is proof that when we put our minds to it and our sweat into it, we can become a better organization. You can count on us to do that.
As always, thank you for your patience and support.