If you would prefer to have assistance online, rather than meeting up in-person, there are options available to you. Healthcare.gov provides a Find Local Help page, where you can enter your zip code to find local people available to assist you. You can contact these assistants on your own, or you can have insurance brokers and agents contact you directly.

Assisters are trained and certified individuals who can help you enroll in a Marketplace plan and are required to provide fair, impartial, and accurate information. Contact an assister in your area by visiting the Healthcare.gov Find Local Help page.

Agents or brokers are also trained and registered by the Marketplace, and licensed in their respective state, but they’re usually paid by the insurance companies whose plans they sell. While they’re required in many states to act in the consumer’s best interest, this is not the case in Ohio. To have an agent or broker contact you for help enrolling, go to the Healthcare.gov Help On Demand page. Once there, you can give your contact information and an agent or broker will reach out to you.