The Central Access Point Helpline assists individuals and families who are experiencing homelessness or at risk of homelessness. They can access information about services, check for space in emergency shelters, and be placed into housing programs. The helpline is accessible by calling 513-381-SAFE.

Those who are homeless today and those who are at imminent risk of homelessness, can call to get information about services, and check for space in shelters and other homeless programs. Trained Intake Specialists determine if the caller needs shelter immediately, or if a referral to a homelessness prevention program is a better option.

Intake Specialists can place households into three family shelters, two single men’s shelters, a single women’s shelter, a youth shelter, a transitional housing program, Supportive Services for Veterans Families, four Veteran’s Administration Grant per Diem programs and one of five Shelter Diversion programs. The Helpline works to identify the service that can best meet a household’s needs.

The program’s collaborative partners include: Bethany House Services, Found House IHN, St. Francis-St. Joseph Catholic Worker House, Lighthouse Youth & Family Services, Talbert House, the Freestore Foodbank, Santa Maria Community Services, Jewish Family Services, Volunteers of America, and Shelterhouse.

An app is also available that allows anyone in Cincinnati to easily report places where people are sleeping unsheltered. The app directly notifies the Helpline and Street Outreach workers who can go to assist and help these unsheltered individuals and families find help.

You can find more resources for the homeless by selecting the “Housing” category tab on our Social Service “Utilization Library” page.